At Priè Jewels, we want you to love every piece you purchase. If something doesn’t feel right, please review our simple return & exchange guidelines.

1. 2-Day Return & Exchange Policy

Timeframe: Request a return or exchange within 2 days of delivery.

Eligibility:

• Item must be unused & unworn
• Must include original packaging, tags, invoice, and box
• Must pass our Quality Check

Not Eligible: Sale/discount/promo orders or orders made using store credit.

2. Why ₹150 Fee?

• ₹75 – Return pickup
• ₹75 – Delivery of exchanged item
• Plus restocking, repacking & QC efforts

This fee applies to all approved return/exchange requests.

3. No Refund Policy

We do not offer monetary refunds.

Approved cases receive:

• Store Credit (valid for 6 months), or
• Exchange

4. How to Request a Return/Exchange

Contact us:

📧 Email: support@priejewels.com

📱 WhatsApp: +91-8980707500

Share:

• Order Number
• Reason for return/exchange
• Clear photos/videos
• Unboxing video (mandatory for damage/defect claims)

5. Damaged / Wrong / Missing Items

If your product arrives damaged, defective, or with missing parts, the following is compulsory:

Required Proof

• A 360-degree unboxing video of the sealed parcel
• A clear video showing:
  • The damaged/defective/missing part
  • Zoomed-in, clearly visible proof
  • Original labels, tags, and box intact

Important Notes

• If the video is unclear, incomplete, or does not show tags/packaging properly,
  we will not be able to process your request.
• Visible tampering, broken seals, or insufficient evidence may lead to claim rejection.
• In such cases, Priè Jewels reserves the right to make the final decision.
• Verified cases will receive free pickup + exchange or store credit.

6. Order Cancellations

• Orders may be cancelled only before processing/packing
• Once packed or shipped, cancellation is not possible
• You may still request a return within 2 days

7. Customer Responsibility

• Ensure secure packaging when returning items
• Products that are used, damaged by the customer, or missing tags/packaging will be rejected
• Requests without proper video proof will not be accepted

8. Contact Us

📧 Email: support@priejewels.com

📱 WhatsApp: +91-8980707500